Frequently Asked Questions
Do I need to verify my age to shop?+
Yes. You must confirm you are 18 or older before browsing the site, and we reserve the right to request proof of age before or on delivery of an order.
How fast is shipping?+
Orders placed before our daily cutoff are dispatched the same business day via AusPost Express, with most metro deliveries arriving within 2–5 business days. See our Shipping Policy for full details.
What nicotine strengths are available?+
Nicotine strength varies by product and is listed in the spec grid on every product page. Availability is subject to current Australian regulatory requirements.
Can I return a product?+
Unopened, regular-priced items can be returned within the window outlined in our Shipping & Returns policy. Sale items and opened disposables cannot be returned for hygiene and safety reasons.
Is checkout available yet?+
Online checkout is being finalised in line with current Australian vaping retail requirements. In the meantime, get in touch via our Contact page for order enquiries.
How do I track my order?+
Once your order ships you'll receive a tracking link by email. If you can't find it, contact us with your order number and we'll look it up for you.
What's the difference between puff count and nicotine strength?+
Puff count is how many draws you'll get from a device before the battery dies. Nicotine strength (measured in mg/mL) is how much nicotine is in each millilitre of e-liquid. A 6000-puff 50mg device delivers more total nicotine than a 3000-puff 50mg device.
Which brand should I buy if I'm new to vaping?+
IGET and Vozol are reliable choices for first-timers. Start with a mid-range puff count (3000–6000) in a flavour you think you'll like. Check our brand guide for detailed comparisons.
Do you stock pod systems and refillables?+
We primarily stock disposable vapes. For other device types, contact us via our Contact page or live chat to discuss options.
What's the difference between nic salts and freebase nicotine?+
Nic salts deliver nicotine faster and feel smoother in the throat, even at high strengths (like 50mg). Freebase is harsher at high strengths but absorbs more slowly. Almost all disposables use nic salts. Read our nicotine strength guide for more detail.
Is it legal to vape in Australia?+
Vaping is legal for adults 18+ in Australia. Nicotine e-liquid for refillable devices requires a prescription in most cases. Disposables with pre-filled nicotine are legal to purchase and use. Check current regulations at health.gov.au.
Can I use these vapes overseas?+
Vaping regulations vary by country. What's legal in Australia may be prohibited elsewhere. Always check local laws before travelling with vaping devices.
What flavours do you have in stock?+
We stock vapes across five main flavour profiles: Fruity, Menthol, Dessert, Tobacco, and Beverage. Use our shop filters to browse by flavour profile, or check our Flavour Profiles guide to learn what each tastes like.
Do you offer bulk or wholesale pricing?+
For bulk orders or wholesale enquiries, please contact us directly via our Contact page. We're happy to discuss options for regular customers.
How long does an average disposable last?+
It depends on your usage. A 3000-puff device lasts days for heavy users, weeks for light users. A 9000-puff rechargeable might last 2–3 weeks of daily use. Check our Cost Analysis guide for usage breakdowns.
Are rechargeable disposables worth the extra cost?+
If you vape daily, rechargeable models (like IGET Legend or Vozol) offer better value per puff over time. If you vape occasionally, a standard non-rechargeable might be more practical. See our budget vs premium comparison.
What should I do if my device arrives broken or defective?+
Contact us immediately with your order number and photos of the damage. We'll arrange a replacement or refund. Most issues are resolved within 24 hours.
Do you deliver to regional Australia?+
Yes. AusPost Express delivers Australia-wide. Regional areas may take slightly longer (5–7 business days vs. 2–5 for metro). Shipping rates and times are shown at checkout.
What payment methods do you accept?+
Payment methods are finalised as part of our checkout process update. Contact us via the Contact page or live chat for current options.
Can I buy vapes for someone else as a gift?+
Yes, as long as the recipient is 18+. The recipient will need to verify their age upon delivery. Gifts to under-18s are not permitted and will not be dispatched.
How do I know which nicotine strength to choose?+
If you're switching from cigarettes, 50mg is usually appropriate for regular smokers. Light smokers may prefer 30mg. If you're an experienced vaper, try the strength you used before. Our nicotine strength guide has a full recommendation process.
Do you have a loyalty program or discount codes?+
Check our homepage and subscribe to updates for current promotions. Special offers are announced via our contact channels and social media.
How should I dispose of empty vapes?+
Lithium batteries in vapes cannot go in regular rubbish. Use your local council's e-waste recycling program (available in most areas) or ask retailers about device takeback schemes. Never throw vapes in landfill.